Privacy Policy / מדיניות פרטיות

1. Who We Are

Softix provides IT infrastructure, networking, WiFi, cybersecurity, cloud, WAF guidance and surveillance-related services for small businesses, advanced residential environments and security-aware customers in Israel.

For privacy-related questions, requests to review or correct personal information, or questions about this policy, please contact us at [email protected].

2. Information We Collect

When you contact us through the website or by email, we may collect the following information:

• Full name.
• Business email address.
• Phone number.
• Company or organization name.
• Service category and nature of project.
• Project details and any information you choose to include in your message.
• Technical information related to the form submission, such as IP address, browser type, User Agent, timestamp and basic security logs.

3. Whether Providing Information Is Required

Providing information through the website contact form is voluntary and based on your choice. However, if you do not provide required contact details, we may not be able to respond to your inquiry, provide a quote, coordinate a technical site survey, or deliver the requested information.

4. Purposes of Processing

We process personal information for responding to inquiries, providing information about services, coordinating technical site surveys, infrastructure audits, quotes and service engagements, documenting business communications, operating and securing the website, preventing spam or misuse, and complying with applicable legal, tax, accounting or regulatory requirements where relevant.

5. Who May Receive the Information

We may share or allow access to personal information only as reasonably required for the purposes described in this policy, including website hosting providers, email and SMTP providers, technical service providers, accessibility service providers, cloud/backup/security/CRM/documentation tools if used, professional advisors or authorities where required by law.

We do not sell personal information submitted through the contact form.

6. Accessibility Component and Third-Party Scripts

The website uses a third-party accessibility component. Loading external scripts may involve the transfer of technical information such as IP address, browser type, device information and usage-related technical data to the relevant service provider, depending on how the service operates.

7. Cookies and Analytics

The website may use necessary cookies or similar technical mechanisms for security, functionality, accessibility, troubleshooting or basic operation. If analytics, advertising pixels, CRM tracking or marketing cookies are added in the future, this policy should be updated accordingly and additional consent mechanisms may be required.

8. Data Retention

We retain contact inquiries and related business communications for as long as reasonably required to respond to the inquiry, provide services, maintain business records, protect legal rights, comply with legal obligations and manage customer relationships. Retention periods may vary based on the nature of the inquiry and the resulting engagement.

9. Information Security

Softix applies reasonable technical and organizational measures designed to protect personal information against unauthorized access, misuse, loss or disclosure. No website or online transmission can be guaranteed to be fully secure. If you believe information you submitted to Softix may have been exposed or misused, please contact us immediately at [email protected].

10. Data Subject Rights

Subject to applicable law, you may request to review personal information about you that is held by Softix, and you may request correction of information that is inaccurate, incomplete, unclear or outdated. We may request reasonable identifying information to verify the request before processing it.

11. Direct Marketing

Softix does not currently use the website contact form for automated mailing lists or mass direct marketing. If direct marketing activity is introduced in the future, Softix will provide appropriate notice and an opt-out mechanism as required by law.

12. Biometric and Sensitive Information

Softix may advise on or integrate security and authentication technologies as part of IT and cybersecurity projects. Unless expressly agreed otherwise in a specific written engagement, the website contact form is not intended for submitting biometric identifiers, passwords, secrets, credentials, medical information, financial account details or other highly sensitive information.

Please do not submit passwords, access tokens, private keys, biometric identifiers, confidential system credentials or sensitive personal records through the website contact form.

13. Service Providers and Customer Environments

In professional service engagements, Softix may receive technical information related to customer environments, such as network diagrams, device details, logs, configuration information or security requirements. Such information is handled according to the applicable engagement scope, confidentiality obligations and security requirements agreed with the customer.

14. Changes to This Policy

Softix may update this Privacy Policy from time to time. The updated version will be published on this page with an updated date.

15. Hebrew Summary / תקציר בעברית

המידע הנמסר באתר נאסף לצורך טיפול בפניות, יצירת קשר, מתן מידע על שירותי Softix, תיעוד פניות, אבטחת האתר ותפעול מערכות. מסירת המידע תלויה ברצונך ובהסכמתך; ללא מסירת פרטי קשר נדרשים ייתכן שלא נוכל להשיב לפנייתך. המידע עשוי להיות מעובד על ידי ספקי אחסון, דוא"ל/SMTP, נגישות, אבטחה ושירותים טכניים המסייעים לנו בתפעול האתר והמערכות. עומדות לך זכויות עיון ותיקון במידע בהתאם לדין. לפניות בנושא פרטיות ניתן לפנות ל־[email protected].